Refund Policy

Last updated: October 28, 2026

Rankenza sells one-time article credits for a digital service. Because work begins as soon as a credit is redeemed, refunds follow the rules below.

1. Unused credits

If you have not redeemed your credits, you can request a full refund within 30 days of purchase. Refunds are issued to your original payment method.

2. Redeemed credits and delivered articles

Once a credit is redeemed and article generation has started, that credit is non-refundable, because the research and writing work has already been done. This applies even if you later decide not to publish the article.

3. Free article

The first article is free. No payment is involved, so there is nothing to refund.

4. How to request a refund

Contact us from the email address on your Rankenza account within 30 days of purchase, stating your order date and package. We will confirm whether the credits are unused and process eligible refunds to the original payment method.

5. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it. Chargebacks filed while a refund request is pending may delay resolution.